solwellnessgroup.com.au

Version 1.0  —  Effective Date: May 2026

1.  Introduction

Sol Wellness Group ABN19 639 753 727 “SOL Wellness Group”, “we”, “us”, “our”) is a premium mobile massage and wellness service operating across Melbourne, Australia. We are committed to providing quality services to you and this Policy outlines our ongoing obligations in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2.  What Personal Information We Collect

We collect Personal Information that is reasonably necessary to provide our services to you. This may include:

  • Full name, date of birth and contact details (phone number, email address, residential or business address)
  • Booking and appointment details, including preferred service type, duration, and location
  • Payment information (processed via our third-party payment provider, we do not store raw card numbers)
  • Device and browser information when you visit our website (solwellnessgroup.com.au), including IP address, browser type, operating system and pages visited
  • Communications you send to us, including enquiries, feedback and complaints

3.  Sensitive Information — Health & Medical Details

Because of the nature of our services, we may collect Sensitive Information as defined in the Privacy Act. Sensitive Information includes health information and other information about you that attracts a higher level of privacy protection.

Specifically, we may collect:

  • Health conditions, medical history and contraindications relevant to massage therapy
  • Pregnancy status (for pregnancy massage bookings)
  • Injury history, chronic pain conditions or musculoskeletal concerns (for remedial and sports massage)
  • Any other health details you voluntarily disclose to enable your therapist to tailor your treatment safely

We will only use or disclose your Sensitive Information:

  • For the primary purpose for which it was collected, being the safe and appropriate delivery of your massage treatment
  • For a secondary purpose directly related to the primary purpose where you would reasonably expect such use
  • With your express consent
  • Where required or authorised by law

Your health information will never be used for marketing purposes and will not be shared with any third party except your treating therapist and, where legally required, a relevant authority.

4.  How We Collect Your Personal Information

We collect Personal Information in a variety of ways, including:

  • Directly from you when you make a booking through our website, by phone or via SMS
  • Through our automated booking and therapist-matching platform
  • When you complete intake forms or health questionnaires prior to your appointment
  • When you contact us by telephone, email or written correspondence
  • Through your use of our website, including cookies and analytics tools (see Section 10)
  • From third-party booking or payment platforms that we use to facilitate our services

Where we collect Personal Information from a third party, we will take reasonable steps to ensure you are made aware of the information collected and how it is used.

5.  Why We Collect and How We Use Your Personal Information

Sol Wellness Group collects and uses your Personal Information for the following primary and secondary purposes:

  • To verify your identity and process your booking
  • To match you with a qualified, local therapist and facilitate safe service delivery
  • To communicate appointment confirmations, therapist ETAs and post-appointment follow-ups via automated SMS and email
  • To process payments securely through our third-party payment provider
  • To respond to your enquiries, feedback and complaints
  • To improve our website, platform and service quality
  • To comply with legal obligations
  • To send you marketing communications about our services, promotions and wellness content, only where you have consented or where permitted by law (see Section 6 for opt-out)

6.  Marketing Communications & Your Right to Opt Out

From time to time, we may contact you with information about our services, special offers and wellness content by telephone, email, SMS or mail.

You may unsubscribe from our marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email we send
  • Replying STOP to any marketing SMS
  • Contacting us directly at info@solwellnessgroup.com or +61 (0)432-367-207

We will action all opt-out requests promptly and within a reasonable timeframe. Please note that even after opting out of marketing, we may still contact you for transactional or service-related purposes (e.g., booking confirmations, safety notices).

7.  Disclosure of Your Personal Information

We may disclose your Personal Information to third parties in the following circumstances:

  • To our qualified therapists, who are vetted, background-checked and bound by confidentiality obligations, for the purpose of delivering your booked service
  • To our booking and scheduling platform provider, which facilitates therapist matching, GPS tracking of your therapist en route, and appointment management
  • To our third-party payment processor (e.g., Stripe or equivalent) to process your payments securely. We do not store raw payment card data
  • To our SMS notification provider, to send automated appointment reminders and therapist ETA alerts
  • To your private health insurer, where you request a receipt or claim for a health fund rebate, only upon your request
  • To our insurers, professional advisers, legal counsel and auditors as reasonably required
  • To law enforcement agencies, courts or regulators where required or authorised by law, a court order or subpoena
  • In connection with a sale, merger or transfer of our business, only subject to confidentiality obligations and applicable law

We do not sell your Personal Information to third parties. Where we share your information with service providers, we take reasonable steps to ensure those parties handle it consistently with this Policy and the APPs.

8.  Security, Storage and Retention of Your Personal Information

Sol Wellness Group takes the security of your Personal Information seriously. We have implemented physical, electronic and procedural safeguards to protect your information from misuse, loss, unauthorised access, modification and disclosure.

These measures include:

  • Secure encrypted storage of personal and health data
  • Restricted access to Personal Information on a need-to-know basis
  • Vetting and confidentiality obligations for all therapists and staff
  • Use of reputable, security-certified third-party platforms for bookings and payments

Please note that the transmission of information over the internet carries inherent risk. While we take all reasonable steps to protect your information, we cannot guarantee the absolute security of data transmitted to or from our website.

We will retain your Personal Information, including health records, for a minimum of seven (7) years from the date of your last appointment or as otherwise required by applicable law. When your information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.

9.  Accessing, Correcting and Maintaining Your Personal Information

You have the right to request access to the Personal Information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us in writing using the contact details in Section 12. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

Sol Wellness Group may charge a reasonable administrative fee for providing access to your records. In some circumstances, the Privacy Act permits us to decline an access request; if so, we will explain the reason in writing.

It is important that the Personal Information we hold about you is accurate and current. We encourage you to notify us promptly if your information changes so we can update our records and continue to provide quality services.

10.  Website, Cookies and Online Tracking

When you visit solwellnessgroup.com.au, we may collect certain technical information automatically, including your browser type, operating system, IP address, referring website and pages you view. This information is used in aggregated, non-identifiable form to improve our website and user experience.

Cookies: We may use cookies, small text files stored on your device, to recognise returning visitors, remember your preferences and analyse site traffic. We may also use third-party advertising cookies (such as Google Ads) that allow relevant ads to be shown to you on our site and elsewhere online.

You may disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Therapist Location Tracking: Our booking platform may collect your approximate location data to match you with a local therapist and provide you with a real-time ETA. This data is used solely for service delivery purposes and is not retained after your appointment is complete.

11.  Children and Young People

Our services are intended for individuals aged 18 years and over. Where a person under 18 is to receive a massage treatment (for example, as part of a group booking or sports team booking), a parent or legal guardian must provide consent and be present or contactable during the appointment.

We will not knowingly collect Personal Information from a person under the age of 18 without verifiable parental or guardian consent. If you believe we have inadvertently collected information about a minor without appropriate consent, please contact us immediately.

12.  Links to Third-Party Websites

Our website may contain links to third-party websites, platforms or services not owned or operated by Sol Wellness Group. These links are provided for convenience only and do not constitute endorsement or approval of those sites.

Sol Wellness Group is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every website you visit that collects your Personal Information.

13.  Privacy Complaints

If you have a complaint about how we have handled your Personal Information, please contact our Privacy Officer using the details in Section 14. We take all complaints seriously and will acknowledge your complaint and investigate within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

14.  How to Contact Us

For all privacy-related enquiries, access requests or complaints, please contact:

Business Name: Sol Wellness Group

Email: info@solwellnessgroup.com

Phone: +61 (0)432-367-207

Website: solwellnessgroup.com.au

Address: Melbourne, Victoria, Australia

We will respond to all written privacy enquiries within 30 days.

15.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. The current version will always be published on our website at solwellnessgroup.com.au/privacy-policy, with the effective date noted at the top.

We encourage you to review this Policy periodically. Where changes are material, we will take reasonable steps to notify you directly (for example, by email).

This Privacy Policy was prepared for Sol Wellness Group and reflects the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Version 1.0  |  May 2026  |  Review due: May 2027