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Effective: May 2026 | Review: May 2027
Please read these Terms of Use carefully before using the SOL Wellness Group website or booking platform. By accessing our website or making a booking, you agree to be bound by these Terms in full. If you do not agree, please do not use our website or services.
1. About This Document
These Website Terms of Use (“Terms”) govern your access to and use of the SOL Wellness Group website located at solwellnessgroup.com.au (“Website”) and all associated booking, communication and service delivery functions connected to the Website.
These Terms are issued by Sol Wellness Group “SOL Wellness Group”, “we”, “us”, “our”), a premium mobile massage and wellness service operating across Melbourne, Victoria, Australia.
These Terms govern your use of the Website specifically. Your rights and obligations in relation to the services we provide are separately governed by our Terms & Conditions of Service, Refund & Cancellation Policy, and Privacy Policy all available at solwellnessgroup.com.au. All documents form part of the legal framework between you and SOL Wellness Group.
2. Definitions
In these Terms the following definitions apply:
Booking Platform: The online booking system embedded in or connected to the Website, powered by Octopus Pro, through which Clients request and confirm massage Appointments.
Client / You / Your: Any person who accesses or uses the Website, submits a booking request, or interacts with the Website in any way.
Content: All text, images, photographs, graphics, logos, videos, articles, pricing information, layout, design elements and any other material published on the Website.
Octopus Pro: The third-party booking management, therapist scheduling, GPS tracking and client notification platform operated by Octopus Pro (octopuspro.com), which SOL Wellness Group uses to power its booking system and therapist dispatch operations.
Services: The mobile massage and wellness treatments offered by SOL Wellness Group and booked through the Website and Booking Platform, as described in detail in our Terms & Conditions of Service.
Website: The SOL Wellness Group website at solwellnessgroup.com.au, including all pages, subdomains, embedded tools, booking forms and linked platforms operated by or on behalf of SOL Wellness Group.
3. Acceptance of These Terms
By accessing or using the Website in any way including browsing, submitting a contact form, creating an account, or making a booking, you confirm that you have read, understood and agree to be bound by these Terms and all policies linked within them.
If you are using the Website on behalf of a company, organisation or other legal entity, you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity.
If you do not agree to these Terms, you must immediately stop using the Website. We reserve the right to refuse access to the Website to any person or entity at our sole discretion and without notice.
You must be at least 18 years of age to use this Website and make a booking. By using the Website you represent that you are at least 18 years old.
4. The Octopus Pro Booking Platform
4.1 What Is Octopus Pro?
SOL Wellness Group uses Octopus Pro, a professional business management and booking platform, to power our end-to-end booking experience. Octopus Pro is a third-party software provider and is not owned or operated by SOL Wellness Group. When you make a booking through our Website, you are interacting with technology provided by Octopus Pro on our behalf.
Octopus Pro enables the following functions on our Website and in our service delivery:
- Online booking requests and appointment scheduling
- Therapist matching, assignment and dispatch management
- Real-time GPS tracking of your assigned Therapist in route to your location
- Automated booking confirmation, appointment reminder and ETA notifications by SMS and email
- Client profile management and booking history
- Payment processing coordination
- Therapist safety check-in and check-out logging
4.2 Your Relationship With Octopus Pro
By making a booking through our Website, you acknowledge and agree that:
- Your booking data, including your name, contact details, address, booking preferences and appointment history, will be transmitted to and stored on the Octopus Pro platform
- Octopus Pro collects, stores and processes your personal information as a data processor on behalf of SOL Wellness Group, and in accordance with its own privacy policy available at octopuspro.com/privacy
- Octopus Pro is a third-party provider and SOL Wellness Group does not control Octopus Pro’s systems, servers, or data handling practices beyond our agreed service terms
- SOL Wellness Group remains responsible for how your data is used in connection with our services, in accordance with our Privacy Policy
4.3 GPS Tracking & Location Data
As part of the Octopus Pro booking experience, you will receive real-time updates on your therapist’s location as they travel to your property. This feature involves the collection and temporary processing of your Therapist’s GPS location data by the Octopus Pro platform.
In relation to location data, you acknowledge that:
- Your nominated Property address is shared with your assigned Therapist through the Octopus Pro platform solely for the purpose of delivering your Appointment
- GPS tracking data relating to Therapist location is used only for real-time ETA purposes and is not retained after your Appointment is complete
- SOL Wellness Group does not collect or retain your device’s GPS location through the Website unless you explicitly grant location permission for service area checking purposes
4.4 Automated Notifications via Octopus Pro
By making a booking, you consent to receive automated communications through the Octopus Pro platform, including:
- Booking confirmation by SMS and/or email
- Appointment reminders prior to your scheduled session
- Therapist ETA notification when your therapist is dispatched
- Post-appointment follow-up and review request messages
These communications are transactional and operational in nature. They are distinct from marketing communications and will be sent regardless of your marketing opt-out preference. If you wish to update your notification preferences, please contact us at info@solwellnessgroup.com.
4.5 Octopus Pro Platform Availability
SOL Wellness Group endeavours to maintain a reliable and accessible booking experience. However, as the Booking Platform is powered by a third-party provider, we cannot guarantee uninterrupted access to the booking system at all times. If the Octopus Pro platform is unavailable, you can always contact us directly to make a booking:
- Phone: +61 (0)432-367-207
- Email: info@solwellnessgroup.com
SOL Wellness Group accepts no liability for loss or inconvenience caused by temporary unavailability of the Octopus Pro platform, provided we take reasonable steps to offer an alternative booking method.
5. Third-Party Platforms & Data Sharing
Each third-party provider has its own privacy policy and data handling practices. SOL Wellness Group takes reasonable steps to engage only reputable providers and to ensure that data sharing with these providers is limited to what is necessary for the delivery of our services. For full details of how we handle your personal information, please refer to our Privacy Policy at solwellnessgroup.com.au.
6. Website Access and Permitted Use
6.1 Licence to Use
SOL Wellness Group grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for the purpose of:
- Browsing information about SOL Wellness Group’s services
- Making legitimate booking requests for our services
- Managing your existing bookings and account
- Contacting SOL Wellness Group with enquiries
This licence does not extend to any commercial use of the Website or its content, and may be revoked at any time without notice.
6.2 Prohibited Uses
You must not use the Website in any way that:
- Breaches any applicable law or regulation in Australia or your jurisdiction
- Is fraudulent, deceptive, misleading or made in bad faith
- Infringes the intellectual property rights of SOL Wellness Group or any third party
- Transmits or distributes viruses, malware, ransomware, spyware or any other harmful code
- Uses automated tools, bots, spiders, crawlers or scrapers to access, extract or copy Website content
- Attempts to gain unauthorised access to any part of the Website, its servers, databases or connected systems
- Interferes with or disrupts the operation of the Website or any server or network connected to it
- Harvests or collects personal information about other users of the Website
- Impersonates SOL Wellness Group, its staff, Therapists or any other person or entity
- Posts or transmits content that is defamatory, offensive, discriminatory, harassing or sexually explicit
- Uses the Website or Booking Platform to arrange or pay for services outside of the SOL Wellness Group payment system
- Makes speculative, false or duplicate booking requests
Any breach of these prohibited use rules may result in immediate suspension of your access to the Website and Booking Platform, and may give rise to legal liability.
7. Account Registration & User Profile
7.1 Creating an Account
To make a booking through the Website, you may be required to create a user account through the Octopus Pro platform. By creating an account, you agree to:
- Provide accurate, complete and current information at all times
- Keep your account credentials (username and password) confidential and not share them with any other person
- Notify us immediately if you become aware of any unauthorised access to your account
- Accept responsibility for all activity that occurs under your account
7.2 Account Security
You are responsible for maintaining the security of your account. SOL Wellness Group will not be liable for any loss or damage arising from your failure to keep your account credentials secure. We recommend:
- Using a strong, unique password for your SOL Wellness Group account
- Not using the same password across multiple websites or services
- Logging out of your account after each session, particularly on shared devices
7.3 Account Suspension & Deletion
SOL Wellness Group and Octopus Pro reserve the right to suspend, block or delete your account at any time where:
- You have breached these Terms or our Terms & Conditions of Service
- Your account activity is fraudulent, abusive or poses a risk to other users or Therapists
- Required by law or order of a competent authority
To request deletion of your account, contact us at info@solwellnessgroup.com. Account deletion does not release you from any outstanding payment obligations or bookings.
8. Making a Booking Through the Website
8.1 The Booking Process
The online booking process through our website powered by Octopus Pro works as follows:
- You select your preferred service, session duration, date and location on the Website
- Your booking request is submitted through the Octopus Pro platform and made available to available Therapists in your area
- A qualified Therapist accepts your booking request
- You receive an automated Booking Confirmation by SMS and/or email through Octopus Pro
- When your therapist is dispatched, you receive an automated ETA notification with real-time tracking
- Payment is collected automatically upon Booking Confirmation or service completion
8.2 Minimum Booking Notice
Bookings may be placed with a minimum of 2 hours’ notice, subject to Therapist availability in your area. SOL Wellness Group makes every reasonable effort to fulfil short-notice bookings but cannot guarantee same-day availability. Availability is managed in real time through the Octopus Pro platform.
8.3 Booking Accuracy
You are responsible for ensuring the accuracy of all booking details you submit, including your name, address, contact number, service type and any access instructions. Bookings made with incorrect information that result in a failed Appointment will be treated as a no-show and the full booking fee will apply. If you need to correct a booking after submission, contact us immediately at +61 (0)432-367-207.
8.4 Booking Confirmation Is Required
A booking request does not constitute a confirmed Appointment until you receive a written Booking Confirmation. Do not make travel, access or preparation arrangements based solely on a submitted booking request. SOL Wellness Group reserves the right to decline any booking request at its sole discretion.
9. Online Payments
9.1 Payment via the Website
All payments for bookings made through the Website are processed securely through our integrated payment gateway, coordinated via the Octopus Pro platform. By providing your payment details online, you:
- Authorise SOL Wellness Group to charge the full booking fee to your nominated payment method
- Confirm that you are the authorised holder of the payment method provided
- Acknowledge that payment details are transmitted securely to our payment processor and are not stored by SOL Wellness Group in raw form
9.2 Payment Security
Our website uses industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Payment processing is handled by a PCI-DSS compliant third-party payment gateway. SOL Wellness Group does not have access to your full card number, CVV or other sensitive payment credentials.
If you suspect fraudulent activity on your payment account following a booking on our website, please contact your bank or card provider immediately and notify us at info@solwellnessgroup.com.
9.3 Failed Payments
If a payment fails at the time of booking, your Appointment will not be confirmed. You will be notified and invited to retry with a valid payment method. SOL Wellness Group is not responsible for bank fees, declined transaction fees or charges imposed by your financial institution in connection with failed or retried payments.
10. Website Content
10.1 Accuracy of Information
SOL Wellness Group makes reasonable efforts to ensure that the information on the website, including service descriptions, pricing, availability and health guidance, is accurate and up to date. However, we do not warrant that Website content is free from errors, omissions or inaccuracies.
Pricing displayed on the Website is subject to change without notice. The price confirmed in your Booking Confirmation is the price that applies to your Appointment. If you notice an error in any Website content, please notify us at info@solwellnessgroup.com.
10.2 Health & Wellness Articles
The articles and blog posts published on the Website (including topics such as “Massage Health Conditions”, “What to Wear When Having a Massage” and “Recommendations After Massage Treatment”) are provided for general information purposes only. They do not constitute medical advice, diagnosis or treatment. You should always seek the advice of a qualified medical professional in respect of any health concern.
SOL Wellness Group accepts no liability for any loss or harm arising from your reliance on health or wellness information published on the Website.
10.3 Pricing & Service Information
All prices displayed on the Website are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Pricing for individual, group and corporate services is set out on the relevant pages of the Website. SOL Wellness Group reserves the right to update pricing at any time; the price displayed at the time of Booking Confirmation is binding for that specific Appointment.
11. Intellectual Property
11.1 Our Content
All Content on the website, including text, images, photographs, logos, graphics, article content, pricing information, layout, design, and the SOL Wellness Group name and brand, is the intellectual property of SOL Wellness Group or its licensors and is protected under Australian and international copyright, trade mark and intellectual property law.
11.2 Permitted Use
You may view and print pages from the Website for your own personal, non-commercial use only. You must not, without our prior written consent:
- Copy, reproduce, republish, upload, post or transmit any Content in any form
- Distribute, sell, licence or commercially exploit any Content
- Modify, adapt, translate or create derivative works from any Content
- Remove or alter any copyright, trade mark or other proprietary notices from any Content
- Use the SOL Wellness Group name, logo or brand in any context without written authorisation
11.3 User-Submitted Content
If you submit any content to the Website, including reviews, feedback, comments or photographs, you grant SOL Wellness Group a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, publish and adapt that content for business purposes, including on our Website, social media channels and marketing materials. You represent that you own or have the right to submit the content and that it does not infringe the rights of any third party.
12. Privacy & Cookies
SOL Wellness Group is committed to protecting your personal information. Our collection, use and disclosure of personal information (including through the Octopus Pro platform) is governed by our Privacy Policy, available at solwellnessgroup.com.au.
Our Website uses cookies and similar tracking technologies. Details of the cookies we use, their purpose and how to manage them are set out in our Cookie & Tracking Policy, also available at solwellnessgroup.com.au.
By using the Website, you consent to our use of cookies in accordance with our Cookie & Tracking Policy. You can manage your cookie preferences at any time through the cookie settings link in the Website footer.
13. Third-Party Links & Integrations
The Website may contain links to third-party websites, platforms and services that are not owned or operated by SOL Wellness Group, including but not limited to the Octopus Pro booking platform, payment gateways, social media platforms, and health fund provider websites.
These links are provided for your convenience only and do not constitute endorsement, sponsorship or approval of those third-party websites or their content. SOL Wellness Group:
- Is not responsible for the content, accuracy, privacy practices or terms of any linked third-party website
- Has no control over and accepts no liability for any loss or damage arising from your use of any third-party website or service
- Recommends that you read the privacy policy and terms of use of any third-party website you visit
14. Disclaimers and Limitation of Liability
14.1 Website Provided “As Is”
The Website and all Content is provided to you on an “as is” and “as available” basis without any warranty of any kind, express or implied. SOL Wellness Group does not warrant that:
- The Website will be continuously available or free from errors, bugs or interruptions
- The Website or its servers are free from viruses or other harmful components
- The results obtained from using the Website or Booking Platform will meet your expectations
14.2 Octopus Pro Service Interruptions
Because the Booking Platform is powered by a third-party provider (Octopus Pro), SOL Wellness Group cannot guarantee continuous, uninterrupted access to the online booking system. Planned or unplanned maintenance, outages or technical issues on the Octopus Pro platform may temporarily affect your ability to book online. SOL Wellness Group accepts no liability for delays or losses caused by Octopus Pro platform outages, provided we take reasonable steps to provide alternative booking options.
14.3 Limitation of Liability
To the maximum extent permitted by law, SOL Wellness Group’s total liability to you in connection with your use of the Website is limited to AUD $100. SOL Wellness Group is not liable for any indirect, incidental, special or consequential loss arising from your use of or inability to use the Website, including loss of data, loss of business opportunity or loss of revenue.
Nothing in these Terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law (Competition and Consumer Act 2010, Cth) that cannot lawfully be excluded.
15. Website Security
SOL Wellness Group takes reasonable technical and organisational measures to protect the security of the Website and your data, including:
- SSL/TLS encryption for all data transmitted between your browser and our Website
- Secure, encrypted storage of booking and account data on the Octopus Pro platform
- PCI-DSS compliant payment processing through our third-party payment gateway
- Regular security monitoring and updates to our Website infrastructure
Despite these measures, no internet transmission or electronic storage system is completely secure. You use the Website at your own risk in respect of security. If you become aware of any security vulnerability, unauthorised access or data breach connected to the Website, please notify us immediately at info@solwellnessgroup.com.
16. Changes to the Website
SOL Wellness Group reserves the right to modify, update, suspend or discontinue any part of the Website at any time without notice. This includes changes to:
- The structure, design or layout of the Website
- The services, pricing or availability information displayed on the Website
- The booking platform or third-party integrations (including Octopus Pro)
- These Terms of Use
We will notify you of material changes to these Terms by publishing an updated version on the Website with a new effective date. Continued use of the Website after any update constitutes your acceptance of the revised Terms.
17. Termination of Access
SOL Wellness Group reserves the right to terminate or suspend your access to the Website and Booking Platform immediately and without notice if:
- You breach any of these Terms
- You engage in fraudulent, abusive or unlawful activity on or through the Website
- We are required to do so by law or order of a competent authority
Upon termination of access: all licences granted to you under these Terms immediately cease; you must stop using the Website; any outstanding payment obligations remain enforceable; and provisions that by their nature should survive termination (including intellectual property, liability limitations and indemnity) will continue in full force.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in respect of any dispute arising out of or in connection with these Terms or your use of the Website.
If any provision of these Terms is found to be void, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
Email: info@solwellnessgroup.com
Phone: +61 (0)432-367-207
Website: solwellnessgroup.com.au
Address: Melbourne, Victoria, Australia
Hours: Monday – Sunday, 9:00 am – 11:00 pm AEST
Octopus Pro: octopuspro.com | For platform-specific technical support
SOL Wellness Group | Melbourne, Victoria, Australia | solwellnessgroup.com.au
Version 1.0 | Effective: May 2026 | Review: May 2027
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